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Counselor/Case Manager 


TITLE OF POSITION:  Counselor/Case Manager

PROGRAM:            Sisters Program
REPORTS TO:       Sisters Program Director
POSITION PURPOSE: Provide crisis counseling, individual therapy, therapeutic groups, and case management services for Sisters Program participants in two drop-in centers.
Crisis support, case management services, individual therapy and therapeutic groups
  • Maintain a regular onsite presence at Sisters Program Drop-In Centers providing trauma informed, culturally competent crisis intervention and emotional support for women in the program and ongoing case management services.
  • Meet with clients individually on a weekly basis and/or as needed to identify needs, facilitate referrals to community resources  including shelter/housing, food, clothing, harm reduction supports for active drug users, healthcare, transportation and other public assistance, assist clients in setting personal goals and monitor progress and achievement of these goals.
  • Administer program assessments to new and current participants; work with participants to develop program schedules, treatment plans, and plan reviews every 90 days.
  • Conduct follow-up with women to ensure they have been successfully connected to the resources and supports they need.
  • Provide support and advocacy to clients involved in Municipal Court, Circuit Court, and/or Family court in consultation with Benedict Center and Sisters staff familiar with these systems.
  • Facilitate evidence-based curriculums, psycho-educational and support groups with participants.
 Community and agency-wide connections
  • Ensure women are connected to other Benedict Center program activities when appropriate to support their growth and independence.
  • Develop collaborative relationships with staff of local community agencies in order to provide client with coordination of care services and services outside the Sisters Program scope.
  • Implement agency and program initiatives that require involvement of Sisters staff including housing assessments, surveys and community partnerships.
  • Coordinate community partners leading group education at the Drop-in Centers.
 Sisters Program support and communication
  • Assist in ensuring the Drop-In Center provides a safe, respectful and inclusive environment for program participants.
  • Maintain strong and supportive relationships with program participants to address their basic needs, personal growth and attainment of personal goals.
  • Review intake assessments of new participants and support drop-in center staff in identifying ways to best support participants.
  • Assist other Sisters Program staff who are working with women with more significant mental health needs.
  • Participate in program staff meetings, in-service trainings and staff development opportunities.
  • Meet with Program Director and clinical supervisor on regular basis for supervision and support.
  • Other duties as assigned.
 Evaluation and data collection
  • Document activities and outcomes, secure feedback from program participants and share with the Program Director on a regular basis.
  • Complete and submit case file documentation in a timely manner.
  • Review all client files with Program Director for best practices and quality assurance.
  • Assist in transition to electronic medical record system.
  • Maintain strong communication with all Sisters staff.
  • Work with Program Director and sexual assault advocate/case manager to evaluate the advocacy and case management outcomes and adjust work plans as needed.
  • Master’s Degree in Social Work, Psychology, or related areas.
  • Licensed or training license in AODA or mental/behavioral health preferred i.e. LPC, LPC-IT, CSAC, or SAC-IT.
  • Trained in and experience administering and interpreting diagnostic assessments and treatment plans as well as providing individual and group treatment.
  • Minimum 2 years of experience working in programs that serve women.
  • Ability to work well with women from diverse economic, racial, ethnic, gender, sexual orientation, and religious backgrounds in an open and respectful environment.
  • Understanding of and commitment to harm reduction practice, trauma-informed care, self- reflection, accountability and cultural competence.
  • Commitment to utilizing evidence-based practices.
  • Strong verbal and written communication skills.
  • Ability to mediate and resolve conflict constructively.
  • Ability to work independently in a self-directed manner.
  • Ability to foster an environment of team work with program and agency staff.
  • Computer literacy and experience with databases and excel worksheets.
  • Ability to work flexible hours to accommodate early morning, evening and weekend hours.
  • Valid driver’s license, reliable transportation and automobile insurance are required as local travel within Milwaukee County is a requirement.
TERMS: This is a full-time, exempt position.

Benedict Center is committed to a diversified workforce.
Candidates of color are strongly encouraged to apply.
Please email resume and cover letter to: