Street Outreach Case Manager
Come work with a supportive team to help women lead safer, healthier lives!
The Benedict Center values its staff members - people who want to work with purpose, making a difference in our communities.
POSITION: Outreach Case Manager, Sisters Program
REPORTS TO: Program Manager
SALARY RANGE: $21.00 - $23.00
POSITION PURPOSE: As a team with the Street Outreach Supervisor and/or other staff, provide mobile harm reduction-based street outreach and case management for women (inclusive of cis/trans/non-binary) in the street-based sex trade, including sex trafficking and survival sex.
- Engagement and Connection
- Offer practical resources, information and supportive conversation to women who are or might be involved in the street-based sex trade in identified North and South side areas.
- Directly provide food, water and harm-reduction items like Narcan and Safer Use Kits (syringe exchange).
- Link women to community resources including food, shelter/housing access, syringe exchange, legal rights, anti-violence advocacy, HIV/STD testing and health care; follow-up to ensure that referrals are appropriate and effective.
- Share information about the Sisters Program and the Drop-In Centers, encourage women to join the program voluntarily and connect women to Drop-in Center staff.
- Identify ways that women are protecting their health and safety on the street and offer additional supports and resources.
- As possible, provide transportation and accompaniment to appointments and urgent legal, safety and healthcare needs or connect to other staff or partners with availability.
- Make connections with local business owners, residents, criminal justice professionals and other service providers in the areas where Sisters Street Outreach is active.
- Implement agency and program initiatives that require involvement of Sisters staff including housing assessments, surveys and community partnerships.
- Follow all prescribed protocols for conducting outreach as documented in the outreach program manual and make decisions during outreach that are in the best interest and safety of staff, agency, and clients.
Case Management Activities
- Educate all Sisters participants on their rights and protections as victims of crime.
- Provide trauma informed, culturally competent, crisis intervention and emotional support for women on Outreach through a process of listening, providing emotional support, identifying options, and problem solving.
- Advocate on behalf of women who are identified by systems as having been sexually assaulted and/or sex trafficked and women who want to report those experiences with systems to ensure their interests are represented and their rights are upheld, including in-person accompaniment with healthcare providers, law enforcement, and other court proceedings.
- Identify additional community resources who can also assist women in the street-based sex trade.
- Conduct Coordinated Entry Housing Assessments and initiate Category 1 & 4 Shelter, Transitional Housing, and Rapid Rehousing referrals to the Housing Division. Co-advocate for housing goals with Housing Division staff, including attendance at regular housing staffing meetings.
- Develop collaborative relationships with staff of local community agencies in order to provide client with coordination of care services and services outside the Sisters Program scope.
- Coordination and Training of Staff, Interns and Volunteers
- Support and coordinate outreach volunteers and interns, including Sisters Program participants.
Evaluation and Data Collection
- Track daily outreach contacts, and share updates during meetings.
- Enter data into Clarity as needed.
- Regularly review data collection and data entry by outreach team members for timeliness and accuracy.
- Identify and document outreach trends and outcomes as an outreach team, with feedback from program participants and with the Program Manager on a regular basis.
- Work with Program Manager to evaluate outreach program and adjust work plans as needed.
- Complete and submit case file documentation in a timely manner.
- Work with Program Manager on any specific billing requirements for funding sources.
- Maintain strong communication with Sisters staff.
- Work with Program Manager and counselor/case manager staff to evaluate the advocacy and case management outcomes
Sisters Program Support and Community Connections
- Meet with Program Manager on a regular basis for supervision and support.
- Work with Drop-In Center staff as a team to coordinate client care, support drop-in center activities and meet the Sisters Program needs.
- Participate in program staff meetings, in-service trainings and staff development opportunities.
- Connect with staff from local community agencies to better link women to additional resources.
- Other duties as assigned.
Outreach Supplies and Van Maintenance
- Maintain outreach supplies and inform Program Manager of both monthly needs and any potential shortages.
- Responsible for tracking and coordinating fuel and maintenance of the outreach van.
- Adhere to all policies and procedures outlined in the Sisters Program Operational Manual and the Benedict Center Vehicle Handbook.
- Bachelor’s Degree in Social Work, Psychology, or related areas or commensurate with experience.
- Position demands a self-directed, detail-oriented, flexible person with excellent leadership, interpersonal and decision-making skills.
- Minimum 1 year of experience working in programs that serve women.
- Ability to work well with women from diverse economic, racial, ethnic, gender, sexual orientation, and religious backgrounds in an open and respectful environment.
- Strong commitment to learning and implementing harm reduction principles and practices, supervisory and leadership training, and on-going commitment to growth and development.
- Strong verbal and written communication skills, ability to speak effectively before groups.
- Ability to mediate and resolve conflict constructively.
- Computer literacy and experience with databases and excel worksheets.
- If in recovery, must show at least one year in maintenance stage.
- Requires valid driver’s license and clean driving record.
- Must be able to adapt to a flexible outreach schedule which can change depending on time and location where women are available.
- This position requires lifting up to 40 pounds as well as standing, walking, sitting and driving for extended periods of time.
- Bilingual, Spanish speaking a plus. Pay Differential.
- Full-time, non-exempt position
- Paid vacation and personal/sick time
- 13 paid holidays
- 401 (k)
- Fully-paid single health coverage (family coverage available)
- Dental and vision insurance available
- Short-term disability, life, accident and other insurances also available
- Opportunity to join a caring and committed team of professionals
Benedict Center is committed to a diversified workforce
Please send resume and cover letter to firstname.lastname@example.org